Heidi Willbanks
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Case Studies

Examples from my work at Exabeam, where I've spent the last several years building and scaling content strategy within a growing organization

Scaling Content Into a Strategic Function

Challenge
When I joined Exabeam, content operated as a startup function: reactive, decentralized, and not fully aligned with product marketing, demand generation, or sales. As the company scaled, there was a clear need for consistent messaging, stronger cross-team alignment, and content that could support launches, campaigns, and sales in a more structured way.

What I Did
Led the evolution of content into a strategic function within product marketing, including:
  • Aligning content strategy with product marketing, demand generation, strategic alliances, and global field teams
  • Translating product messaging into clear, consistent narratives for campaigns, launches, and sales enablement
  • Building scalable content systems and workflows to improve efficiency, quality, and consistency
  • Developing sales enablement assets (one-pagers, campaign decks, newsletters) designed for real use in the field
  • Training sales teams to find and use the right content for specific buyer scenarios

Result
Content became a core part of how Exabeam communicates product value and supports go-to-market execution. Teams had clearer narratives, better access to content, and stronger alignment, enabling more effective customer conversations.

Introducing AI Into Content Workflows

Challenge
As generative AI tools emerged, there was both opportunity and uncertainty around how to use them effectively without sacrificing quality, accuracy, or brand voice.

What I Did
Took an early, hands-on approach to integrating AI into content workflows:
  • Introduced AI tools into day-to-day content development
  • Built lightweight systems and guardrails to maintain accuracy, consistency, and voice
  • Developed repeatable approaches for research, drafting, editing, and iteration
  • Trained team members to use AI effectively in their daily work

Result
We increased content velocity and efficiency while maintaining quality and consistency. AI became a practical, integrated part of how the team worked—not just a tool, but a new way of approaching content creation.

Turning Complex Security Concepts Into Clear Narratives

Challenge
The Exabeam platform involves complex security workflows (SIEM, detection, automation, integrations) that are difficult to communicate across audiences, from technical practitioners to executive buyers.

What I Did
Focused on translating these concepts into clear, structured narratives used across marketing and sales:
  • Simplified technical workflows into story-driven explanations
  • Tailored messaging for different audiences (security leaders, practitioners, partners)
  • Developed assets ranging from long-form thought leadership to concise enablement materials
  • Ensured consistency in how key concepts were communicated across teams and channels

Result
Content became more accessible and usable across audiences, making it easier for teams to communicate product value. This improved clarity in messaging and strengthened sales and marketing conversations.
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  • Home
  • Portfolio
    • Strategic Content & Thought Leadership
    • Research & Technical Content
    • Sales & GTM Content >
      • Thales DTR Campaign-in-a-Box
    • Video & Visual Storytelling
    • Customer Stories
  • Case Studies
  • Testimonials
  • Contact me